Shipping & Returns

WHEN WILL MY ORDER ARRIVE?

1. Please allow 7-10 business days for US Shipping, up to 15 business days for Canada. Worldwide shipping is approximately 16-18 days for your order to arrive as we are a print on demand company and it takes time for us to produce custom products for you! Any questions or concerns, feel free to contact us directly: vhm@victorhugomariano.com or by phone: 203-978-3685 (Mon.-Fri. 10:00 a.m- 3:00 p.m Eastern Time). 

WHAT IS YOUR RETURN POLICY?

All Sales are Final. Prints are made to order. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We do not refund orders for buyer’s remorse.

In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team, and will produce and send a replacement at no charge.

Customer Service:
Please contact us at: vhm@victorhugomariano.com or by phone: 203-978-3685 (Mon.-Fri. 10:00 a.m- 3:00 p.m Eastern Time).